Anonymous

So much rage about this place

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Where do I start?? Im literally counting the days to move out.

I was super excited to be moving into my first apartment! My roommates and I toured the place a few months before move in and it looked so nice! It was clean and everything worked and they made it look like a home.

That was not the case when we moved in. When was the last time they deep cleaned this apartment??There were dead bugs on the window ledge, mold in the kitchen AND in the shower, built up dust in the air vent from like 5 years ago!!Not to mention all the broken things around the apartment?! Why havent they been replaced BEFORE MOVE IN?? Every time we turned on the ceiling fan it would wobble and shake as if it were about to fall straight down. The bathroom doors didnt lock or even latch properly. It would take the dryer 3 trys sometimes to dry a full load of laundry.

Good luck with trying to get maintenance to fix something because usually theyre always busy or they just mess with the things and say its fixed when its not. they will move in whoever they want into your apartment without even really giving a heads up (male, female, WHOEVER THEY WANT). My roommates and I were under the impression that we would be the only 3 in our apartment and were surprised when we found some guy claiming to be our roommate. This guy, was an alcoholic and would literally tear my room apart while I was gone to see if I had any alcohol. One weekend, my door was locked, and he BROKE MY *** door! I went to the office the next day and they told me this guy had actually been evicted and theyll fix my door. 1.Why didnt they check to see if he was actually gone and moved out? 2.They NEVER fixed my door. My dad fixed it 6 months later for my safety

Theyll let literally anyone waltz right in without giving proper notice. I was literally sitting on the couch and someone knocked once on the door. Before I even got the chance to open it for them they were walking right past me, not acknowledging me, straight towards my bedroom. He claimed he was there to clean the vacant room for move in. This is apartment 307 right?? That room is vacant right?? 1.No sir, its not. And you would know that, if you looked at the big numbers on the door. 2.You cant walk into someones home like that. Its bad customer service and its sketchy af. Has no one heard of rape?? 3.I forgot to mention, he had a friend with him. Why didnt his friend also see that it was the wrong apartment??

When I went to the office, the manager basically said she could do anything about that because the cleaning crew wasnt even with the apartment. Im sorry, what?? So theyll just give the master key to literally any individual as long as that person appears to be doing a job? Regardless of whether or not that person works for CEV??I know that Im basically writing a book at this point, but it gets better. My sister was visiting me and a few family and friends in the area. She lives in California so I dont get to see her as often as Id like.Imagine my surprise when I get a text message saying that CEV has been trying to get in touch with me for a while because of my unauthorized occupant. They said that I owe them $375 for this violation!! Excuse me?? 1.They sent me like 2 emails about it. If I have a package or they have an announcement, theyll usually send out a text as well. I never got a text, I never got a call. Despite being in the office 5 times at least when my sis was in town, no one talked to me about it. Instead they sent me emails and instantly charged me. 2.Even though I DID offer for her to sleep on the couch, she refused because my roommates cat has fleas and the mold gave her a head ache. 3.I never see her so, yeah shed come over a lot, for a long time. But she NEVER spent the night. And she wasnt living here. They just assumed because she was a new face and she was around a lot. 4.In the email, they literally said that if they see her around again theyll arrest her for trespassing? Now Im afraid to even have someone over because they could be considered trespassing. What if that was one of my best friends?? Or even boy friend. 5.So I have to pay $375 on top of rent for family visiting?? No thank you. I went to the office to talk to them about it because its honestly ridiculous, and they said they would see about getting it removed. I opened my account today and it was at $804!!! I messaged them again, and they said they would take care of it. Now its at $790... okay thanks so much for subtracting $14 but thats still not enough. My rent is $399. How is that okay??

Just dont rent here. Literally, dorm life is better. Go ANYWHERE ELSE. If you already live here, Im sorry for your loss.

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Pros:
  • Price
  • Location
Cons:
  • Repeatly having to have a repair done
  • Customer service
  • Mold

Preferred solution: Price reduction

Enrique Irt

Safety concerns and violations

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NEGATIVE STARS. You ought to read this, if you care about your safety/belongings, rights etc... Where do I start: The mold The random pairing of roommates, without even giving a heads up. (Thats right, someone new, can just walk into your apartment and claim to be your roommate / or not / which is very unsafe especially if youre shipping off your children here). So if you get a roommate who doesnt want to clean or take care of their pets etc... youre out of luck You walk home to a random stranger, not their problem. Its yours. The lack of notification when the managing office wants to enter. Typical places, give 24/hr in advance. NOT THIS PLACE. Read your lease people it says _________ WHEN WE MAY ENTER; if you or any other occupant is present then repairs or services, contractors, our representatives or other persons listed in below may peacefully enter the bedroom or apartment at reasonable times for the purpose listed below . If nobody is in the bedroom or apartment then such persons may enter peacefully and at reasonable by duplicate or master key or by breaking a window or other means when necessary. ___________________________________________ Im sorry, what? What about breaking a window seems peaceful?? It doesnt seem peaceful to me. Just so you are aware parents, if your kids are sleeping in their room and someone needs to get in there (and they probably didnt let your child know in advance) they are able to just barge in on your kids. I NEARLY LOST IT. Coming out of town to visit my little sister, to find the management office gave THE MASTER KEY to cleaner guys from an outside service. Two random men let themselves into my little sisters apartment. WITH NO ADVANCE. I met them at the door as they were already opening it and they just walked past me without even acknowledging me or saying what they intended to do. By the way, they were entering the wrong apartment. Not just one man, but two men... mixed up the number of the apartment..... Sherry, the office manager insisted on giving the men the benefit of the doubt. EXCUSE ME? Sherry must be living under a rock, if she thinks its okay in todays world for two men to barge in on a YOUNG GIRL! Has she never heard of the word RAPE in her life? She is no help. So dont even try to ask for her assistance. My little sisters room got broken into, and they never fixed the lock from 9 months ago As far as visitors go, be careful young ones, and family. They dont allow anyone to spend the night. It says so in the lease. Pertaining to spending the night and visitations every persons lease is different. My sister had one lease that said she could have 0 people spend the night. (Which is unconstitutional by the way). Then her newly updated lease Says she can have a visitor stay for up to 3 days unless further notice. They are inconsistent and make rules when they feel. I live in California and I came back south to visit family in surrounding areas, didnt want to stay in my sisters mold filled/ flea infested apartment (due to her roommates pet). I choose not to stay the night with her on the couch and instead with other family/friends. Meanwhile the office managers insisted because I had been visiting my little sister, helping take care of her medical needs and around so often that I lived there,and that I was a unauthorized occupant. They threatened to arrest me for trespassing and also fined my little sister a months worth of rent. FOR ME MERELY BEING AROUND MORE!! They come up with their own assumptions and fine you however they see fit. They probably pocket these funds. Ive read one too many reviews on unnecessary charges. I urge you all to consider the following: 1. Is this apartment worth your safety? 2. Is this apartment worth having random roommates 3. Is this apartment worth not allowing anyone to spend the night 4. Is this apartment worth having the office manager allow random cleaners, or anyone for that matter, the master key to get into your apartment. This is your safety people. 5. Is this apartment worth the mold and poorly cleaned conditions that can lead to other chronic health conditions. 6. Is this apartment worth knowing you can be randomly fined for whatever. 7. Is this apartment worth the poor communication with office manager and their lack to fix anything
View full review
Loss:
$375
Pros:
  • Location
  • Price
Cons:
  • Professionalism
  • Mold
  • Repeatly having to have a repair done

Preferred solution: Full refund

User's recommendation: Just live somewhere, ANYWHERE else

Enrique Irt
map-marker Madison, Tennessee

So much built up rage about this place

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Where do I start?? Hold tight folks because this is a lot. If your care about your kids health, safety, and sanity, just dont even think about signing here. Im literally counting the days to move out.

I was super excited to be moving into my first apartment! My roommates and I toured the place a few months before move in and it looked so nice! It was clean and everything worked and they made it look like a home.

That was not the case when we moved in. When was the last time they deep cleaned this apartment??There were dead bugs on the window ledge, mold in the kitchen AND in the shower, built up dust in the air vent from like 5 years ago!!Not to mention all the broken things around the apartment?! Why havent they been replaced BEFORE MOVE IN?? Every time we turned on the ceiling fan it would wobble and shake as if it were about to fall straight down. The bathroom doors didnt lock or even latch properly. It would take the dryer 3 trys sometimes to dry a full load of laundry.

Good luck with trying to get maintenance to fix something because usually theyre always busy or they just mess with the things and say its fixed when its not. they will move in whoever they want into your apartment without even really giving a heads up (male, female, WHOEVER). My roommates and I were under the impression that we would be the only 3 in our apartment and were surprised when we found some guy claiming to be our roommate. This guy, was an alcoholic and would literally tear my room apart while I was gone to see if I had any alcohol. One weekend, my door was locked, and he BROKE MY *** door! I went to the office the next day and they told me this guy had actually been evicted and theyll fix my door. 1.Why didnt they check to see if he was actually gone and moved out? 2.They NEVER fixed my door. My dad fixed it 6 months later for my safety

Theyll literally let anyone waltz right in without giving proper notice. I was literally sitting on the couch and someone knocked on the door. Before I even got the chance to open it for them they were walking right past me, not acknowledging me, straight towards my bedroom. He claimed he was there to clean the vacant room for move in. This is apartment 307 right?? That room is vacant right?? 1.No sir, its not. And you would know that, if you looked at the big numbers on the door. 2.You cant walk into someones home like that. Its bad customer service and its sketchy af. Has no one heard of rape?? 3.I forgot to mention, he had a friend with him. Why didnt his friend also see that it was the wrong apartment??

When I went to the office, the manager basically said she could do anything about that because the cleaning crew wasnt even with the apartment. Im sorry, what?? So theyll just give the master key to literally any individual as long as that person appears to be doing a job? Regardless of whether or not that person works for CEV??I know that Im basically writing a book at this point, but it gets better. My sister was visiting me and a few family and friends in the area. She lives in California so I dont get to see her as often as Id like.Imagine my surprise when I get a text message saying that CEV has been trying to get in touch with me for a while because of my unauthorized occupant. They said that I owe them $375 for this violation!! Excuse me?? 1.They sent me like 2 emails about it. If I have a package or they have an announcement, theyll usually send out a text as well. I never got a text, I never got a call. Despite being in the office 5 times at least when my sis was in town, no one talked to me about it. Instead they sent me emails and instantly charged me. 2.Even though I DID offer for her to sleep on the couch, she refused because my roommates cat has fleas. 3.I never see her so, yeah shed come over a lot, for a long time. But she NEVER spent the night. And she wasnt living here. They just assumed because she was a new face and she was around a lot. 4.In the email, they literally said that if they see her around again theyll arrest her for trespassing? Now Im afraid to even have someone over because they could be considered trespassing. What if that was one of my best friends?? Or even boy friend.

Just dont rent here. Literally, dorm life is better. Go ANYWHERE ELSE. If you already live here, Im sorry for your loss.

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Daniel L Szd

STAY AWAY FROM THESE APARTEMENTS BAD!!!!!!!!!

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Apartment dirty and outdated upon move in. Maintenance was terrible. I suggest you find other place to live in Canyon Tx. I do not recommend this apartment complex to anyone. They kept deposit even tho we cleaned when we left . Stay away bad.
View full review
Loss:
$150
Pros:
  • Location
Cons:
  • Customer service
Reason of review:
Return, Exchange or Cancellation Policy
Anonymous
map-marker Roselle, Illinois

Customer complaint

i have not been paid for painting i did for warrensburg c.e.v. please call me at 660-221-****
View full review
Loss:
$1400
Reason of review:
Poor customer service

Preferred solution: to get paid

Anonymous
map-marker Tuscaloosa, Alabama

Billing

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There was no interaction. No one picks up the phone.
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Reason of review:
Poor customer service
Anonymous

Unsafe

I don’t feel safe in my apartment anymore. Our front door lock key that is hooked to our door not no longer works I can open it with a bottle opener or anything that fits in the hole. I have already had things get stolen including my front door key as well as my Amazon Alexa when I went to the front office they said that was an emergency maintenance problem they looked for the number found it but they wouldn’t give it to me nor would they call it. So far I have seen no one come to our apartment to fix the key and lock for our front door. So I am upset and I still feel unsafe
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Brad F Xau

Charged with bad debt 2 years after moved out

Were called by a debt collector 2 years after we moved out for a supposedly dirty carpet. We were cleared when we moved out by manager. Why were we not called or notified before now?
View full review
Loss:
$80
Reason of review:
No notification / late notification

Preferred solution: Tell debt collector to stop calling

Tasha C Tiz

This apt. Complex is a joke!!

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No! Just no!

Yeah the rent sounds nice, especially when all utilities are included besides power for a college town. But, I’m telling you!! My apt. Only has 3 people living in it.

(Power is split by two since the other two is married) We all work full time jobs and we are hardly home. Our first month bill started out low, and then it gradually increased, from $30 each too $100+ each. They told it it was bc, it was summer and it’s hot. i asked around and everyone bill seem to be low still.

They came and changed the filter in which it was filthy (our filter has been changed multiple times) and for a few months our power bill seemed around right. We were paying $40-$52. December power bill was $52. Come Jan.

bill it was $950 together, so $474 each. I was literally lost for words. We got into contact and they told us not to pay the power bill, but to just pay rent. (We have never been late in any payments since we moved in) so come feb 1 we just paid rent.

They told us they will just match it around the last couple months bill and go from there. They had a multiple people come out and look at our a.c/heat unit and they found things wrong with it. It took them from Jan. 20- feb.

26. finally they told us that corporate finally said just let them pay $500. Meaning just take off $450 and have us pay $500, so $250 each for my roommate and I, to top it off our bill that came out in feb. is $162 each.

So the $250+$162+$424 is all i have to pay come March 1. How is that even possible?! I tried to contact corporate myself and I’m currently waiting on my response. So RUN!

Run far away from CAMPUS EVALUATION here in Warrensburg! Bc, it is not worth the money. AT.

ALL!! P.s if I didn’t make much sense, I apologize, it’s hard to explain this situation over text.

I tried emailing and calling and NOTHING!

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Kamala Hph
map-marker Hercules, California

Poor business

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The office has poor customer service and I don’t feel welcomed at my community here. I have had multiple issue leading up to my cable being off for three weeks currently and they are acting as if they don’t want to do anything about it. Unfortunately this really ruining my stay here
View full review
Pros:
  • Customer service
Cons:
  • Professionalism
  • Repeatly having to have a repair done
  • Emergency maintenance not answering calls
Reason of review:
Poor customer service
Denise A Mmc
map-marker Irmo, South Carolina

No heat apartment building 34

Your housing have experienced heating problems for the last two weeks. They keep saying waiting on parts while my child is staying in a cold apartment in the winter. This is unacceptable. Then your local office tells me they have no authority to place them in a hotel or other housing. They provided them with small space heaters today. Well as you know that is very unsafe and causes fire. Additional complaint, there is no way to reach your corporate office. Your employees advised they have no number or contact information. This is unacceptable and we need someone to contact us immediately. Mr & Mrs Oliver Anderson
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Pros:
  • Location
Cons:
  • Repeatly having to have a repair done
Reason of review:
Bad quality
Hayley Dml
map-marker Wilmington, North Carolina

Need a $600 Visa gift card like I was supposed to receive on my move in date

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My move in date was August 12 of this year. Because of my move in date, I was supposed to receive a $600 Visa gift card but never received it. I was told that the deal with the gift card is in your hands now. What is the current status of receiving my $600 Visa gift card?
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Anjolaoluwa Hhy
map-marker Kansas City, Missouri

Customer complaint

No one was at the office to give ny son his keys after he drove 10 hours to get there and they knew he was moving in on the 12th. This is for spartnburg SC
View full review
Reason of review:
Poor customer service

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Angela H Xco
map-marker Tuscaloosa, Alabama

HORRIBLE!!! HORRIBLE!!!!HORRIBLE!! DO NOT RENT HERE!!

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They reduse to give me corporates phone number. They sent a bill to a collector with my name on it, my son lived there for 2 years, I did cosign the 1st year, but not the 2nd year. They are now telling me that my signature is on the lease renewal (if it is it was forged). My Son lived there 2 years. AC flooded apt, dishwasher went out and it took a month and a half to replace it, he stepped outside the door to carry out the garbage, realized it was cold (it was winter) and he needed a jacket, sat the bag down at the front door, walked back inside, put his coat on and took the bag of trash to the dumpster. He got a $60 fine for having a trash bag on the patio in front of HIS apt. These people have been through about 15 managers in 2 years, all of which cant pour *** out if a boot, and a bunch of rude 18 year olds working the office. When you ask for corporates phone number I get told "Oh, we cant give out that number". These people are a group of scamming, unprofessional, inexperienced kids that have no clue as to what they're doing. I am ready to hire an attorney!
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1 comment
AshLeigh F Dju

Hello Ma'am! I am actually having the same issue right now.

I signed a lease back in 2013 for the apartment with my 3 other friends. We each needed a co-signer. I had gotten my step mom to co-sign for me for the 1st year only. I stayed there another year like an idiot after they pretty much forced us into signing a new lease a year in advance in order for our rent not to increase.

I signed the new lease but I did not need a co-signer for the second year of me living there. I lived there for the full lease and moved out on move out day back in July of 2015. Now, I am dealing with not only are they lying about me not paying the last month's rent, but they are trying to say that my mom (not my step mom) co-signed on my lease for the second year and now it is hitting her credit score. They have no information that they can provide me with that states she signed anything.

The creditor pulled it up and saw that both my Mom and Step Mom's names were used as a co-signer. So its now on both their credit reports. I am wanting to know from you, how you handled the situation and maybe what steps we should be making because they forged my biological's mom on a lease that never existed since they state that she signed it in 2016 when I was already good and moved out of not only the apartment but I reside in California and have been since 2016.

If you could give me any kind of advice, I would greatly appreciate it because this is a nightmare. Thank you A.Foster

Xara Iui
map-marker Spartanburg, South Carolina

Unsafe

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I have been feeling unsafe in my apartment and have told the manager several times and she is not helping me at all. This has been going on for three months I tried to be cordial but she is now taking advantage of me and not listening.
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Reason of review:
Poor customer service
Anonymous
map-marker Saint Petersburg, Florida

All they do is lie so they don't have to help you

Some of the most incompetent and unprofessional people I have ever seen. We will start from the begging and just run from there.

Day 1 moved into a flea infested apartment. Office told me I could not move out and that I had to just wait until they could get the exterminator in. I had to find another place to stay for a week because I was getting bitten horribly by them. The office threatened (James the assistant manager) threatened to tow my car for me being legitimately parked in front of my apartment.

No reason, just a message saying hey we are towing your car. When I called about it he basically told me he doesn't care and was towing it just cause he could. First maintenance visit, I put in a ticket and they didn't even look at it for 15 days. And thats from the front desk person at the time.

Didn't even bother to look at it. Then when they did come to fix my dryer the broke the door to the laundry room. I complained they didn't bother fixing it at any point after promising multiple times they would. Next time they came into my apartment to clean after the 2 kids that moved out.

This time they broke the stove and a doorknob to a bedroom. They fixed the stove after a few days and just left the doorknob hanging out of the door. Last big thing (plenty of more little things I hated about this place) is that they are fighting even talking to me about my returning my security deposit. The office sent it to the wrong address, one that doesn't actually exist.

So I had to have them resend it. They claim to have, but James (don't trust anything this guy says) decided to lie to me about the status and how it works. Yea I don't know how it works, but it could not be more clear he was just going to lie to me to get me off the phone instead of doing his job. At this point I have been trying to contact the person in charge for 3 weeks and can not get a call or email back.

Tried to speak with the person who picked up the phone about it and she wants to cry and take personal offense to everything even though I'm asking her questions as she is the one currently representing her company. Didn't even insult her once, or say anything negative.

Just asked questions. Living here was a miserable decision and there are tons of places that will at least treat you with common decency unlike anyone in this place.

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Reason of review:
Poor customer service

Preferred solution: I just want my money, that you guys sent me a receipt saying you owe me.

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